FAQ

Welcome to Our FAQs Page

We're here to help! Here are some recent questions our customers have asked. If you need more assistance, reach out to our support team. Let's get your queries sorted quickly!

1. Do you offer international shipping? Unfortunately, we currently only ship within the UK. We do not offer international shipping at this time.

2. Can I purchase a gift card? We apologize, but we do not offer gift cards for purchase on our website. However, we offer a wide range of products that could make perfect gifts for your loved ones!

3. How do I know what size to order? To help you find the perfect fit, we provide detailed sizing charts on each product page. Additionally, you can refer to our comprehensive size guide for assistance in selecting the right size for your measurements.

4. What payment methods do you accept? We accept debit cards payments only at this time.

5. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or through the carrier's tracking portal.

6. What is your return policy? We offer a 14-day return policy for eligible items. Please ensure that the item(s) are in their original condition with tags and packaging intact. For more details, please refer to our Returns Policy page.

7. How can I contact customer support? If you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach us via email at support@focusapparel.co.uk. Our support hours are 08am - 18:00pm.

8. Do you offer discounts or promotions? Yes, we periodically run promotions and offer discounts on select products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers and promotions.

9. Can I cancel or modify my order after it has been placed? Once an order has been placed, it immediately enters our processing system to ensure quick shipment. Therefore, we are unable to cancel or modify orders once they have been submitted. Please review your order carefully before completing your purchase.

10. Do you have a physical store location? Currently, we operate exclusively online and do not have a physical retail store. This allows us to offer a wide selection of products and competitive pricing to our customers.

If you have any other questions or inquiries not addressed here, please don't hesitate to reach out to us. We're here to make your shopping experience as smooth and enjoyable as possible.